Expert Support Engineer, Technical Lead

Experteer Overview
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As Lead Technical Support Engineer, you drive technical leadership within the support team and partner with Product and Engineering to resolve critical issues at scale. You own end-to-end workflow management, mentor junior engineers, and push for shift-left improvements to boost self-service and first-contact resolution. You represent Support in cross-functional meetings, translating customer impact into actionable product and platform enhancements. You’ll spearhead major incident coordination and post-incident improvements, using AI-powered workflows to raise support effectiveness. This role blends deep technical expertise with people leadership to elevate customer experience and platform稳定
Compensaciones / Beneficios
• Escalation point for the most complex, business-critical issues
• Re...