Found Description
Become an Expert Solutions Consultant at Accenture, specializing in contact center solutions on NiCE CXone and Cognigy. Create powerful agentic AI capabilities to enhance customer interactions.
This role requires technical prowess in designing and delivering CCaaS solutions while collaborating with a dynamic team. You'll be guiding the project from concept to launch, ensuring seamless integrations and fostering a collaborative environment for engineers. Mentoring junior staff and driving innovative solutions is key to this position.
Key Responsibilities:
• Architect complex CCaaS and AI solutions
• Convert business requirements into technical designs
• Oversee the build of agentic AI components and flows
• Drive CRM and back-end systems integration
• Manage project timelines and risk assessments
Requirements:
• 5+ years of experience in contact center technologies
• Hands-on expertise with NiCE CXone for over 2 years
• Proven success with AI-driven conv...
This role requires technical prowess in designing and delivering CCaaS solutions while collaborating with a dynamic team. You'll be guiding the project from concept to launch, ensuring seamless integrations and fostering a collaborative environment for engineers. Mentoring junior staff and driving innovative solutions is key to this position.
Key Responsibilities:
• Architect complex CCaaS and AI solutions
• Convert business requirements into technical designs
• Oversee the build of agentic AI components and flows
• Drive CRM and back-end systems integration
• Manage project timelines and risk assessments
Requirements:
• 5+ years of experience in contact center technologies
• Hands-on expertise with NiCE CXone for over 2 years
• Proven success with AI-driven conv...
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