Found Description
Job Description
Job Description
The Expert is responsible for implementing, governing, and continuously improving operational processes and standards to ensure high-quality delivery, effective issue resolution, operational excellence, and customer satisfaction. Reporting to the Operations Manager, the role drives First Time Right performance, monitors quality metrics, supports process optimization initiatives, and provides subject matter expertise to operational teams. The Expert works closely with Operations, Quality, and Enablement teams to ensure delivery standards are consistently achieved while maintaining strong end-to-end process knowledge and supporting business objectives.
Key Responsibilities
- Monitor, analyze, and report on quality performance metrics across the Operations function, identifying trends, risks, and opportunities for improvement.
- Leverage AI-powered tools, automation solutions, an...