Found Description
Title
Expert CRT
Location
GSC BOG
Key Responsibilities
- General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
- Responsible for providing support to the assigned account.
- Review and ensure the achievement of specific client KPIs and service agreements. Provide performance reports.
- Maintain communication with internal/external third parties to meet client expectations. Provide proactive issue resolution and corrective actions to ensure service excellence.
- Key contact for escalations.
- Develop a sustainable relationship with internal and external stakeholders. Coordinate business implementations.
- Participate/lead customer reviews (QBR and/or MBR).
- Complexity of the problem/process.
- Coordinate stakeholder activities and ensure quality and timeliness.
- Understand client documentation re...