Experienced User Support Technician Role

Take on a vital role as a User Support Technician, delivering expertise in troubleshooting and user support across a private company. Your skills will be key in maintaining efficient operations.
This position requires a college certificate and at least five years of experience in a technical support capacity. Expect to manage network access, report performance issues, and train users to optimize system usage. Your technical know-how will facilitate a seamless user experience.
Key Responsibilities:
• Provide user access to networks and systems
• Report system performance and manage incidents
• Support users facing technical challenges
• Organize problems and solutions for future reference
• Set up and maintain user equipment and software
Requirements:
• 1-2 year diploma in IT-related fields
• Minimum of 5 years of user support experience
• Knowledge of device drivers and software security
• Strong verbal and written communication abilities
• Must p...