Found Description
Enhance end-user satisfaction as a Technical Support Analyst II at UFA, focusing on advanced support and troubleshooting techniques. This full-time role offers opportunities to work with a variety of technologies.
You'll report to the Sr. Manager of IT End User Services, providing tier 2 support that ensures the smooth operation of user devices and software. Your expertise in Microsoft Windows 11 and mobile device management will be crucial to meeting user needs. Strong documentation and ITIL adherence will bolster service reliability.
Key Responsibilities:
• Provide in-person and remote technical support
• Manage and resolve service requests timely
• Communicate technical concepts to enhance user comprehension
• Document workflows and resolutions adhering to ITIL
• Coordinate hardware deployment and upgrades
Requirements:
• 4-6 years of relevant technical support experience
• Degree in Computer Science or...
You'll report to the Sr. Manager of IT End User Services, providing tier 2 support that ensures the smooth operation of user devices and software. Your expertise in Microsoft Windows 11 and mobile device management will be crucial to meeting user needs. Strong documentation and ITIL adherence will bolster service reliability.
Key Responsibilities:
• Provide in-person and remote technical support
• Manage and resolve service requests timely
• Communicate technical concepts to enhance user comprehension
• Document workflows and resolutions adhering to ITIL
• Coordinate hardware deployment and upgrades
Requirements:
• 4-6 years of relevant technical support experience
• Degree in Computer Science or...
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