Experienced Tech Support Professional

**Join a team recognized for leadership, innovation and diversity**:
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Problem Solving - Problems are identified and solved using existing tech web information, utilizing mínimal imaginative problem-solving skills.
**YOU MUST HAVE**
- **Bachelor´s Degree on Engineering, Computer Science or related**:
- **Strong English verbal and written communicati...