Found Description
Join us as a Voice Specialist with expertise in Five9 to support critical platform initiatives! This short-term contract offers hybrid work options and demands immediate contributions in Montréal or Trois-Rivières.
We seek candidates with a solid five to eight years’ background in CCaaS or Telecom. Your primary focus will be on developing and managing IVR logic and API integrations, ensuring streamlined operations. Deep knowledge of Five9, including troubleshooting and custom scripting, is essential to achieve optimal performance in this role.
Key Responsibilities:
• Design and implement complex IVR solutions with Five9
• Develop and integrate APIs for real-time CRM updates
• Create custom scripts and manage serverless workflows
• Oversee omnichannel configurations for user engagement
• Analyze system responses and logs to troubleshoot failures
Requirements:
• 5-8 years in Contact Center as a Service-related fields
• Hands-on Five9 experience of 3-5 years<...
We seek candidates with a solid five to eight years’ background in CCaaS or Telecom. Your primary focus will be on developing and managing IVR logic and API integrations, ensuring streamlined operations. Deep knowledge of Five9, including troubleshooting and custom scripting, is essential to achieve optimal performance in this role.
Key Responsibilities:
• Design and implement complex IVR solutions with Five9
• Develop and integrate APIs for real-time CRM updates
• Create custom scripts and manage serverless workflows
• Oversee omnichannel configurations for user engagement
• Analyze system responses and logs to troubleshoot failures
Requirements:
• 5-8 years in Contact Center as a Service-related fields
• Hands-on Five9 experience of 3-5 years<...
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