Found Description
Experienced Customer Service Representative
Qualfon Manila, National Capital Region, Philippines
6 days ago – among the first 25 applicants
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Job Summary
- Call/Email/Chat Handling
- Resolve product or service problems by accurately understanding the customer’s issues.
- Determine the cause of the problem, selecting the best solution and explaining the resolution to the customer.
- Answer product and/or service questions or concerns.
- Troubleshoot technical issues using all available tools.
- Process customer orders and purchase of products and services.
- Escalate to appropriate departments to expedite resolution of customer’s issue.
- Provide exceptional cus...
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