Found Description
MCI is hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center.
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Key Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Conduct regular business reviews and performance presentations.
- Monitor service delivery and ensure adherence to SLAs and KPIs.
- Collaborate with operations, QA, and training teams to resolve issues.
- Identify opportunities for account growth and service improvement.
- Manage client onboarding, transitions, and change requests.
- Track and report on client satisfaction and feedback.
Qualifications
- 3+ years of experience in client services or account management in a BPO.
Ready to Apply?
Submit your application for Experienced Call Center Client Services Manager at MCI
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