Experience Management Director Position

Canada Life is seeking an experienced Director to elevate the employee technology experience through the Experience Management Office. This permanent full-time role requires strategic leadership and collaboration across multiple teams.
You will be responsible for shaping the roadmap for optimizing technology services within Canada Life. This includes ensuring that technology is approachable and efficient for employees through well-defined services and continual feedback mechanisms. Your role encompasses guiding analytics and operational data to enhance employee engagement significantly.
Key Responsibilities:
• Define comprehensive plans for employee technology experience
• Coordinate insights between technology service owners and support teams
• Oversee DEX tools and reporting practices to drive improvements
• Analyze employee feedback and performance metrics for action
• Enhance onboarding journeys for cross-platform support
Requirements:
• Degree in tech, b...