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JOB SUMMARY - EXPERIENCE DESIGN MANAGER
Responsible for monitoring the delivery and quality of Experience Design engagements to ensure that objectives are met and in line with or exceeds the client expectations. A Manager is expected to conduct business development activities, build networks, and sustain client relationships, and help develop the team through coaching and training.
Generic capabilities:
- Comply with the mandatory learnings and attend trainings, including pro-active self-registration
- Manage client relationships and continuously build networks
- Study and utilize resources available to conduct benchmarking and implement best practices for the client.
- Conduct discovery sessions and/or workshops with clients to understand the customer or user journey, and processes through interviews and walkthroughs with the client counterparts
- Use standards, best practices, busi...