Expansion & Retention Program Manager

Role Purpose

The Expansion Program Manager is the commercial engine of the Spain Clinics CS team. This is not an operational support role — it is a revenue‑driving position focused on building and scaling the expansion muscle across the CS organization, while ensuring CS teams can also identify churn risk early and protect recurring revenue.

This person owns the design, launch, and continuous improvement of the expansion program — creating the systems, playbooks, and coaching frameworks that enable every CS team member to consistently identify and close upsell and cross‑sell opportunities, while reinforcing customer value and supporting churn prevention.

Quality Management and process improvement are tools in service of expansion and retention, not ends in themselves. This role uses QA data, product usage, customer health signals, and process adherence to drive commercial performance — identifying coaching opportunities, closing execution gaps, improving...