Exit Management Analyst (Bogotá)

Exit Management Employee Experience Process

The main responsibility is focused on the delivery of positive employee experience and customer satisfaction in the execution of the exit management process, ensuring compliance with Company policies and legal requirements.

• Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
• Proactively monitor cases and determine appropriate action, if any action is needed (time; quality)
• Responsibility for delivering upon agreed SLAs - Participate on daily huddles and follow the instruction of the direct team supervisor regarding priorities and assignments
• Update the knowledge management system with new available documents or guidelines
• Advocate first time right accuracy in documentation and processing
• Conduct regular reviews of existing processes and documentation ensuring that all processes are documented accurately and kept up-to-date with the lat...