Found Description
Job Description
Monitor live volumes and reallocate agents as needed. Ensure SLA, AHT, and occupancy targets are achieved. Provide intraday reports and elevate risks to leadership. Support VIP and irregular operations (IROPS) coverage.
Qualifications
Strong analytical skills and quick decision‑making. Proficiency in workforce tools (Talkdesk, Salesforce, etc.). Excellent communication and adaptability in high-volume travel environments.
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