Executive, Voice & Virtual- Inbound calls (Arabic)- UAE national

Job Summary

• Call Handling: Answering inbound calls promptly, professionally, and following scripts or guidelines to provide information, handle complaints, or process orders.
• Customer Support & Resolution: Resolving issues, navigating customers through troubleshooting, processing returns, and offering, and, in some cases, providing product/service information.
• Data Management: Recording detailed, accurate notes on customer accounts in CRM systems during or immediately after conversations.
• Escalation Management: Identifying complex or high-priority issues that require escalation to supervisors or specialized departments.
• Outbound Communication: Making calls for follow-ups, service updates, or surveys.
• Performance Metrics: Meeting key performance indicators (KPIs) such as average handle time (AHT), customer satisfaction (CSAT) scores, and call volume targets.

Customer Service. Sales. Process & Operat...