Executive, Virtual Banking

Job Purpose

To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.

Location

Menara Glomac, Kelana Jaya.

Rotational shifts/days

8:00 AM - 12:00 AM

Duration

1-year Fixed Term Contract

Key Responsibilities

• Handle inbound telephone interaction for Conventional and Islamic Bank customers.
• Handle inquiries or requests that are received via other electronic channels (emails or internet banking).
• Provide correct information and resolve problems efficiently within the required time frame.
• Avoid repeated mistakes and ensure that the Customer Experience delivered is of the highest quality.
• Record inquiries and requests using case management with minimum error, within the required timeline and protecting customer information.
• Handle Customer Complaints.
• Complete daily logs and reports for...