Found Description
Join Citylitics as an Executive Vice President of Customer Success, strategically enhancing customer engagement and revenue realization. This role emphasizes operational rigor and a customer-centric approach to achieve GRR and NRR performance milestones.
The ideal candidate will possess over 20 years of leadership experience, including 10 years at the executive level, focusing on building and scaling effective Customer Success organizations. You should demonstrate a successful track record in upselling and embedding customer success frameworks into core processes across various sectors.
Key Responsibilities: • Own GRR and NRR performance metrics • Construct a predictable Customer Success engine • Spearhead multi-product adoption and expansion initiatives • Implement structured training programs for new hires • Collaborate with teams across Marketing, Sales, and Product
Requirements: • 20+ years in commercial leadership, 10+ at VP/SVP level • History of overpe...
The ideal candidate will possess over 20 years of leadership experience, including 10 years at the executive level, focusing on building and scaling effective Customer Success organizations. You should demonstrate a successful track record in upselling and embedding customer success frameworks into core processes across various sectors.
Key Responsibilities: • Own GRR and NRR performance metrics • Construct a predictable Customer Success engine • Spearhead multi-product adoption and expansion initiatives • Implement structured training programs for new hires • Collaborate with teams across Marketing, Sales, and Product
Requirements: • 20+ years in commercial leadership, 10+ at VP/SVP level • History of overpe...
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