Executive - Technical Support (Korean and English Support)

L1.0 Technical Support

As L1.0 Technical Support, your role is to deliver premium technical support to users and clients.

Responsibilities

• Receive Email/Chat and calls - digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
• Expected to meet the Key Performance...