Executive Role at Snoonu | Apply Now 2025

What You’ll Get Your Hands On:

• Ability to manage a large number of incoming calls and chats.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Meet personal/customer service team targets and call/chat handling quotas.


• Follow communication procedures, guidelines, and policies.


• Be the customer’s advocate and give priority to his escalations to ensure high efficiency and resolution.

The Magic You Bring

• Strong phone contact handling skills and activ...