Executive, IT Support (SAP)

• Monitor and manage the incident tickets.
• To work with other IT pillars to ensure stores issues are resolved timely.
• Responsible to manage support on all IT Applications at stores, eg. POS Application, Inventory Module, POS Back Office Application etc.
• Ensure documentation, procedures and guidelines are up to-date.
• Hands on to attend and solve user problem when required.
• Involved in departmental project.
• As Change Agent in the Digital roadmap and help to maximize the positive impact on the organization.

Job Requirements

• Willing to be hands on to resolve critical tickets as per when required.
• Willing to get familiar and develop strong understanding on all stores systems.
• Good stakeholders and internal communication skills.
• Good time management, scheduling, analytics and problem-solving skills.
• Must be proactive in driving desired outcome.
• Ability to wo...