Executive Floor Officer (Conrad Manila)

Executive Floor Officer

At Hilton, you will oversee the daily operations of the executive floor and lounge, ensuring that VIP guests receive exceptional service. Your leadership will provide a flawless experience for executive‑level guests, from check‑in to check‑out.

Responsibilities

• Leadership & Team Management: Supervise and train the executive floor team to deliver personalized VIP service, manage scheduling, task delegation, and performance reviews.
• Guest Experience: Ensure VIPs and club members receive tailored service and prompt resolution of concerns; coordinate special requests and personalized amenities for high‑profile guests.
• Operational Oversight: Oversee daily operations of the executive floor and lounge, ensuring cleanliness, readiness, and quality F&B service; monitor inventory and manage procurement needs.
• Cross‑Departmental Coordination: Liaise with housekeeping, F&B, and front office to fulfill gue...