Executive - Customer Experience

My True Match is India's first pre-marital compatibility, verification, and due diligence platform designed to help individuals and families make informed marriage decisions. Through psychologist-led compatibility assessments, background verification services, and expert horoscope analysis, we bring trust, transparency, and compatibility to the matrimonial journey.

Job Summary

We are seeking a Customer Support Specialist to deliver exceptional customer experiences and assist clients throughout their journey with My True Match. This is a full-time onsite role based in North Bengaluru, where you will work closely with cross-functional teams to ensure seamless customer support and service delivery.

Key Responsibilities

• Handle customer inquiries through phone, WhatsApp, email, and chat.
• Guide customers through onboarding and service processes.
• Explain platform services, assessments, and report...