Found Description
Join Tangerine as a Senior Manager in Everyday Banking to lead teams and enhance client relationships in Moncton, New Brunswick. Focus on achieving performance excellence.
In this pivotal role at Tangerine, you will manage a dynamic department while setting high standards for service delivery. Your extensive experience in contact centers and leadership will drive client satisfaction and improve operational efficiencies. Bring your strategic mindset to lead key corporate projects and cultivate high-performing teams.
Key Responsibilities:
• Foster a customer-centric culture within your team
• Provide direction for resource and performance management
• Achieve sales and service level goals consistently
• Lead projects improving systems and service delivery
• Enforce compliance with regulations and policies
Requirements:
• University degree or equivalent work experience
• 5+ years in contact center, including leadership
• Familiarity with banking and invest...
In this pivotal role at Tangerine, you will manage a dynamic department while setting high standards for service delivery. Your extensive experience in contact centers and leadership will drive client satisfaction and improve operational efficiencies. Bring your strategic mindset to lead key corporate projects and cultivate high-performing teams.
Key Responsibilities:
• Foster a customer-centric culture within your team
• Provide direction for resource and performance management
• Achieve sales and service level goals consistently
• Lead projects improving systems and service delivery
• Enforce compliance with regulations and policies
Requirements:
• University degree or equivalent work experience
• 5+ years in contact center, including leadership
• Familiarity with banking and invest...
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