Evertz Client Support Management Role

Join Evertz as a Client Support Manager in Burlington, Ontario, where customer relations and team leadership meet. Ensure service commitments and optimize client satisfaction through effective management.
Your primary responsibility will be to act as the Customer Account Manager for both large and small clients. You'll oversee service level agreements, manage documentation, and report on system performance. Collaborating with engineering teams, you will lead discussions and prioritize workflows to meet customer needs efficiently.
Key Responsibilities:
• Act as Customer Account Manager for diverse clients
• Organize customer documentation and facilitate meetings
• Lead engineering teams to tackle customer concerns
• Ensure compliance with service commitments and processes
• Plan for customer project deployments effectively
Requirements:
• Proven project management experience in tight timelines
• Excellent oral and written communication skills
• Strong in...