Found Description
- Lead and supervise all Events, Feedback, Temporary Occupation Licence (TOL) and Plant-A-Tree (PAT)Programme Management Services.
- Manage manpower deployment, scheduling and resource planning.
- Monitor service delivery and ensure compliance with KPIs and service standards.
- Oversee event booking management and venue administration activities.
- Manage feedback case performance and ensure timely case closure.
- Coordinate with project representatives, stakeholders and external agencies.
- Review monthly reports, analytics and performance dashboards.
- Conduct quality assurance checks and process improvement initiatives.
- Handle escalated operational issues and customer complaints.
- Prepare management reports, meeting materials and presentations.
- Lead monthly review meetings.
- Ensure compliance with policies, SOPs and confidentiality requirements.
- ...