EV 2 Wheeler Technician (Bangalore)

Job Opening: Automobile Service Champion

About Client:
Our client is a leading Indian multinational ride-sharing company, with a diverse portfolio that includes financial services and cloud kitchens.
Role: Automobile Service Champion
Roles and Responsibilities:

Customer HandlingGreet customers with a smile and maintain a professional and courteous demeanor
Verify service requests and capture customer feedback in the system
Communicate effectively with customers regarding repair updates

DiagnosisAnalyze and diagnose scooters to determine necessary repairs
Update diagnosis reports in the Workshop Management System (Getafix)
Perform repairs and final inspections based on customer feedback

System HandlingTrack customer complaints in Zendesk and update the system in real-time
Operate the Workshop Management System (Getafix) with 100% adherence
Update opera...