Found Description
As a Collections Supervisor, you will be responsible for managing the day‑to‑day collections operations, ensuring clients receive their bills and remit payments in accordance with specified terms. You will interact with clients as needed and work to continuously improve our collections process. As the Supervisor, you will manage your team’s portfolio, prioritize debt issues, and escalated matters, as well as handle daily, weekly, and month‑end reporting tasks and provide regular updates to the Management team and the business.
Performance Objectives
- Use a combination of communication tools, primarily telephone and e‑mail, to contact clients to discuss outstanding debt issues.
- Utilizing a combination of defined processes, case history and judgement to make decisions on next course of action on a client‑by‑client basis.
- Investigate and resolve occurrences of unallocated cash.
- Display a strong, positive, and impressive attitude w...