Found Description
Overview
Working within a team, you will be responsible for managing your own ledger of accounts, ensuring clients’ invoices are paid in accordance with specified terms. As you will be responsible for our client base, a very high standard of verbal and written English is essential for this role. You will interact with clients as needed and work to continuously improve our collections processes.
Performance Objectives
Clients
- Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues.
- Utilising a combination of defined processes, case history and judgement, make decisions on next course of action, on a client‑by‑client basis.
- Record accurate records of client communications within Oracle Advanced Collections system.
- Investigate and resolve occurrences of unallocated cash.
- Effectively negotiate payment and solutions when addressing...