Found Description
- Join a global company in the financial services industry
- Grow your technical skills with modern tools
About Our Client
This opportunity is with a large organization within the financial services industry. The company is known for its robust operations and commitment to excellence in delivering comprehensive financial solutions.
Job Description
- Provide 1st and 2nd line support for hardware, software, and network issues
- Support desktops, laptops, printers, and mobile devices
- Manage users and troubleshoot issues via Microsoft 365 Admin Center
- Resolve incidents and service requests within SLA timelines
- Install, configure, and maintain IT equipment and software
- Escalate complex issues to 3rd line support when needed
- Follow ITIL-based service management processes
- Deliver excellent customer service and user support
- Administer and support Microsof...