Found Description
Location: AguascalienteJob Schedule: Full-timeEducation Requirement: Bachelor's DegreeA Day in the Life:**User Support & Issue Resolution**Respond promptly to user requests, perform diagnostics, resolve incidents, and escalate complex issues to appropriate support teams or vendors as needed.
**Service Monitoring & Improvement**Monitor service performance, analyze root causes of recurring issues, and lead or support continuous improvement projects to enhance user experience and operational efficiency.
**Vendor & SLA Management**Supervise EUC service providers and suppliers, ensuring compliance with SLAs and quality standards for hardware repairs, software delivery, and support services.
**Asset & Inventory Control**Maintain accurate records of all end user assets, including hardware, software, licenses, and manage procurement, payments, and contract tracking for EUC tools.
**Collaboration & Knowledge Sharing**Work closely with cross-functional IT teams, assist with on...