Found Description
Job Title
Analyst, Infrastructure Engineering and Provisioning
Responsibilities
Provide technical support for end user related tickets assigned from the ASC / Service Desk, or where end users are facing issues within an office, using Remedy to manage ticketing queues.
What You'll Bring
- Through global aligned process, provision (build) devices (laptops & mobile devices) for new starters, break fix or refresh
- End user software and installation and any associated issues with automated installs where a local technician is required to remote or inspect a device
- End user device hardware upgrades & maintenance (including peripherals)
- As directed by global process, or standard update cycles ensure laptops are patched and maintained to the latest information security patch levels
- Supporting engineering colleagues in application packaging and deployment
- Work with EUC colleagues to manage t...