EU - Service Operations Specialist (España)

Service Operations Specialist

Key Responsibilities

1. Service Operations Management
   • Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
   • Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
2. Service Channel Management
   • Manage and optimize offline service channels, such as 2B/2C on-site repair, postal-repair, etc.
   • Monitor and analyze the performance of offline service channels, improve service quality.
   • Customer and Supplier management, be responsible for service supplier capability improvement, to finally support customer satisfactory.
3. Data Analysis and Reporting
   • Collect and analyze data related to offline services, including service KPI and customer satisfaction to support decision-making.
   • Generate regular operational reports and present updates on se...