Ethics and Complaints Director Role

Be the voice of integrity as the Complaints Director, focused on ethical governance and public trust in this key leadership role. Manage complaint resolutions while ensuring compliance with Article X of the Bylaws.
Reporting to the CEO, the Complaints Director is responsible for overseeing the Association's Complaints Resolution Process, facilitating investigations, and ensuring ethical standards are upheld. This role is essential in addressing public safety concerns related to professional conduct and requires a keen focus on fairness and transparency in all processes.
Key Responsibilities:
• Oversee all aspects of complaint resolution
• Evaluate complaints for public safety implications
• Prepare necessary documentation for Ethics reviews
• Encourage mediation and resolution between parties
• Manage confidentiality in all administrative tasks
Requirements:
• High ethical standards and integrity in leadership
• Superior organizational and process manageme...