Found Description
?As a Support Tools Analyst, the company expects you to perform the following tasks: Education: Completed degree in Information Technology, Information Systems, or related fields.Software: Experience with CRM systems (medium level), knowledge in sales/marketing automation tools, middleware tools (Make, Zappier, etc), and documentation repositories.Basic programming knowledge to implement integrations (e.g., REST APIs, Webhooks, micro-services, etc).
Specialized Knowledge: Courses in Amazon Web Services, Azure, or any programming language (Python, C++, Java, etc.) are highly desirable.Experience: Minimum of 2 years of experience in CRM system administration, preferably in medium to large companies and 1 year building basic automations (e.g.,Make, AWS, Azure).
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Manage and optimize Customer Experience platforms (CRM, chat/voice systems, middleware, and microservices), ensuring high availability, stability, and operat...