ESM Tool Architect

Envision Employment Solutions is currently looking for ESM Tool Architect for one of our partners, a leader in the Consulting & Technology Services!

Objective:

The ESM Tool Architect is responsible for designing, governing, and evolving Enterprise Service Management (ESM) tool architecture, primarily based on the ServiceNow platform. The role ensures that ESM solutions are scalable, secure, and aligned with business processes across IT and enterprise functions such as HR, Facilities, Security, and Customer Service.

Responsibilities:

• Design and own the ESM tool architecture based on ServiceNow best practices
• Define target architecture, solution blueprints, and integration patterns for ESM
• Lead the implementation and evolution of ServiceNow modules supporting ESM (e.g. ITSM, HRSD, CSM, ITOM)
• Ensure governance, plat...