Escalation Technical Support Specialist

We're looking for a Escalation Technical Support Specialist, who is passionate about technical problem solving, working with customers and enabling the customer support team.
In this role, you'll develop deep product knowledge, and provide technical support to our customers and to Customer Support Advocates at the Tier 1 level.
You'll be performing activities related to complex troubleshooting and internal knowledge sharing in close collaboration with the Customer & Expansion Success Management teams, Product Content, Support Enablement, Escalation Incident Support Specialist Team as well as the Customer Support teams.
This is a hybrid role and is open to applicants located within commuting distance of our Mexico City office.
In this role, you will report to the Manager, Customer Support Escalation Center.
**WHAT YOU'LL DO**:
- Diagnose and differentiate between product and non-product issues in order to provide accurate, valid, and complete information to ou...