Found Description
Role: Escalation Team Lead
Location: London (Hybrid - 3 days in office / 2 days from home)
Salary: £50,000-£60,000 + benefits
Benefits: Hybrid working | Career progression | Technical leadership | Growing MSP environment
Our client, a leading managed IT services provider, is looking for an experienced Escalation Team Lead to lead its 3rd Line technical escalation function.
This is an excellent opportunity for a technically strong leader who enjoys remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation.
What you'll do
Lead and develop a team of 3rd Line engineers within a busy MSP environment.
Take ownership of complex technical escalations and major customer issues.
Mentor and coach engineers, providing technical guidance and leadership.
Work closely w...
Location: London (Hybrid - 3 days in office / 2 days from home)
Salary: £50,000-£60,000 + benefits
Benefits: Hybrid working | Career progression | Technical leadership | Growing MSP environment
Our client, a leading managed IT services provider, is looking for an experienced Escalation Team Lead to lead its 3rd Line technical escalation function.
This is an excellent opportunity for a technically strong leader who enjoys remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation.
What you'll do
Lead and develop a team of 3rd Line engineers within a busy MSP environment.
Take ownership of complex technical escalations and major customer issues.
Mentor and coach engineers, providing technical guidance and leadership.
Work closely w...
Ready to Apply?
Submit your application for Escalation Team Leader at IMT Resourcing Solutions
Apply Now