Found Description
**Company Description**
At KMS Technology, we are dedicated to delivering cutting-edge solutions and services that empower businesses to achieve their goals.
Our team is composed of highly skilled professionals who are passionate about technology and innovation.
We provide a dynamic and collaborative work environment where you can grow your career and make a significant impact.
We are seeking an experienced Escalation Manager with 10+ years of professional experience to lead the management and resolution of critical issues, customer escalations, and high-priority incidents.
This role is responsible for coordinating cross-functional teams, driving timely resolutions, maintaining stakeholder communication, and minimizing business impact during escalated situations.
**- Responsibilities**
- Serve as the primary point of contact for critical incidents, customer escalations, and high-priority operational issues.
- Lead the escalation management process fro...