Found Description
Job Description –Support Staff (Ops / Governance Roles)
Role Title:
Support Staff ( Team Manager / Ops Manager/Escalation Manager)
Service Line:
Managed Services
Role Type:
Non‑Agent / Operations & Governance
Shift:
As per role (24x7 for Ops‑critical roles)
Location:
Chennai/Gandhinagar India
Role Summary
Support Staff roles ensure operational excellence, governance, quality, workforce adherence, training, and performance management across
Service Desk operations supporting GCP, GWS, and Billing services.
Experience & Qualifications
4–12 years of relevant experience
(depending on role: Team Manager / Ops Manager/Escalation Manager )
Experience
supporting IT / Cloud / Managed Services environments
Google Cloud certification preferred for leadership roles
Strong English communication skills
Key Responsibilities (Role ‑ Dependent)
Monitor case flow, quality, adherence, and
Role Title:
Support Staff ( Team Manager / Ops Manager/Escalation Manager)
Service Line:
Managed Services
Role Type:
Non‑Agent / Operations & Governance
Shift:
As per role (24x7 for Ops‑critical roles)
Location:
Chennai/Gandhinagar India
Role Summary
Support Staff roles ensure operational excellence, governance, quality, workforce adherence, training, and performance management across
Service Desk operations supporting GCP, GWS, and Billing services.
Experience & Qualifications
4–12 years of relevant experience
(depending on role: Team Manager / Ops Manager/Escalation Manager )
Experience
supporting IT / Cloud / Managed Services environments
Google Cloud certification preferred for leadership roles
Strong English communication skills
Key Responsibilities (Role ‑ Dependent)
Monitor case flow, quality, adherence, and
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