Escalation Engineer: API, Debugging & Incident Response

Link-Worldwide, located in Mexico, seeks an Escalation Support Engineer to handle complex support issues, focusing on APIs and backend troubleshooting. In this role, you'll be the key escalation point for challenging cases, collaborating closely with Engineering and providing technically advanced support to customers.

The ideal candidate has 3 to 5 years of SaaS support experience, excels in JavaScript, and enjoys problem-solving in a dynamic environment.