Equipment service technician Hi-Tech

Equipment Service Technician (EST – Hi Tech)

Location: Ottawa, ON

Responsibilities

• Work closely with the Installation Project Manager and his team to ensure follow‑ups, deadlines, installations and training of all hi‑tech products and equipment.
• Involvement in installation projects at the start.
• Be present in the pre‑sale environment.
• Meet customers with FSCs and ESSs to understand high‑tech needs and make recommendations.
• On‑site visits are often required to properly assess the project scope.
• Prepare and present quotes or proposals related to all high‑tech requirements.
• Attend all follow‑up meetings on projects to ensure the proper execution and customer satisfaction.
• Reinforce the high‑tech equipment protocol.
• Provide a high level of technical support and maintenance on PCs and their peripherals.
• Work with technical teams and key stakeholders to schedule t...