Episode Experience Manager for Prepaid Mobile

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionOwn and optimize end-to-end prepaid customer episodes—from SIM acquisition and activation to reload, usage, retention, and win-back.This role focuses on the high-volume, retail- and distributor-led nature of prepaid, ensuring seamless experiences across digital, assisted, and indirect channels. It translates prepaid behaviors and micro-transactions into scalable experience improvements that drive usage, retention, and value.DUTIES AND RESPONSIBILITIES:1. End-to-End Episode OwnershipOwn and continuously improve core prepaid journeys: SIM purchase & activation, first-time usage, reload/top-up, promo usage, balance management, retention, and win-back—optimized for speed, simplicity, and accessibility.2. Retail & Distribution ExperienceEnhance customer and seller journeys ac...