EOI - TA Operations Analyst (12-months contract)

TA Ops Analyst

Core Responsibilities

• Manage and support operational incidents within the Avature Applicant Tracking System (ATS)
• Troubleshoot issues, coordinate resolutions, and ensure timely closure of tickets
• Monitor system performance and proactively identify potential risks or disruptions

Stakeholder Management

• Act as a key point of contact for stakeholders (Talent Acquisition Partners and People Operations Team)
• Build and maintain strong working relationships across regions
• Gather requirements, provide updates, and ensure stakeholder expectations are met

Communication

• Communicate clearly and professionally, both written and verbal
• Translate technical issues into simple, business-friendly language
• Provide regular updates on incidents, resolutions, and system changes

Continuous Improvement

• Identify...