ENVOY, CONCIERGE

Responsibilities

1. Managing and handling telephone calls: answering incoming calls, directing calls to consultants, customers, staff, or departments through the system; placing outgoing calls; delivering accurate information and efficient service in answering requests, providing information, and resolving service issues for customers; providing paging services for customers and employees; knowing the appropriate actions for emergency calls; reporting machine or equipment malfunctions to the Head of Services; training or assisting with training new telephone operators.
2. OSH Act & Regulations 1994: carrying out duties as stipulated in the Act and Regulations; taking responsibility for the safety of oneself and others at work; cooperating with the employer or others in duty discharge; wearing or using protective equipment or clothing provided by the employer; complying with any occupational safety and health instruction or measure.
3. Patient Safety Goal: e...