Environments Support Engineer (Guadalajara)

We are looking for a Environments Support Engineer to join our dynamic team.RESPONSIBILITIESMaintain response and resolution speed as per defined SLOsAchieve high customer satisfaction scores and adhere to quality standards in 90% of casesUse troubleshooting tools and techniques to determine root causes of queries and provide customer-facing assessmentsDocument problem classes and preventative actions for retroactive analysisFile issue reports to customer engineers, build documentation, document desired behavior or reproduction steps, and suggest code-level resolutions for complex bugsPerform community management tasks according to business needsAddress cases involving customer-specific architectural design requirements, offering solutions for specific products or featuresFollow notification and escalation proceduresUphold standards for communication with the business on operational issuesREQUIREMENTS2+ years of experience in support projects and/or 24x7 environmentsAdvanced English...