Found Description
Become an Environmental Support Specialist with ERIS and provide essential customer assistance in a remote/hybrid setting. Use your knowledge of SaaS applications to enhance client interactions.
As the largest provider of environmental data in North America, ERIS needs your exceptional communication skills and proactive approach to support. You'll be active during client hours of 8:30 AM to 4:30 PM EST, responding to inquiries and assisting in client onboarding for the SCRIVA platform. Your role will significantly impact customer retention and satisfaction.
Key Responsibilities:
• Engage with customers via phone, email, or chat for support
• Assist SCRIVA team in onboarding and training new users
• Prepare clear documentation addressing client needs
• Address and troubleshoot application issues independently
• Capture customer feedback to suggest process improvements
Requirements:
• University degree or equivalent in a related discipline
• 2-3 years of exp...
As the largest provider of environmental data in North America, ERIS needs your exceptional communication skills and proactive approach to support. You'll be active during client hours of 8:30 AM to 4:30 PM EST, responding to inquiries and assisting in client onboarding for the SCRIVA platform. Your role will significantly impact customer retention and satisfaction.
Key Responsibilities:
• Engage with customers via phone, email, or chat for support
• Assist SCRIVA team in onboarding and training new users
• Prepare clear documentation addressing client needs
• Address and troubleshoot application issues independently
• Capture customer feedback to suggest process improvements
Requirements:
• University degree or equivalent in a related discipline
• 2-3 years of exp...
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Submit your application for Environmental Support Specialist at ERIS at ERIS Information Inc.
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