Found Description
Launch your career as a Level 1 Technical Support Specialist at March Networks in Ottawa. This position is perfect for individuals eager to support our Latin American customers in Spanish.
This role will have you providing first-line support to customers, ensuring all inquiries are handled with professionalism and care. You will work closely with customers and sales engineers, gaining crucial experience in Digital Video Recorders and Video Management Software. Your eagerness to learn will enable you to quickly adapt while assisting with technical troubleshooting.
Key Responsibilities:
• Assist customers with technical support over various platforms
• Establish and maintain relationships with key stakeholders
• Record and manage customer communications accurately
• Execute troubleshooting and perform diagnostics remotely
• Create effective knowledge base documentation
Requirements:
• College diploma or relevant engineering degree
• 1-2 years of technical su...
This role will have you providing first-line support to customers, ensuring all inquiries are handled with professionalism and care. You will work closely with customers and sales engineers, gaining crucial experience in Digital Video Recorders and Video Management Software. Your eagerness to learn will enable you to quickly adapt while assisting with technical troubleshooting.
Key Responsibilities:
• Assist customers with technical support over various platforms
• Establish and maintain relationships with key stakeholders
• Record and manage customer communications accurately
• Execute troubleshooting and perform diagnostics remotely
• Create effective knowledge base documentation
Requirements:
• College diploma or relevant engineering degree
• 1-2 years of technical su...
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Submit your application for Entry Level Technical Support - March Networks at March Networks
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