Entry-Level Technical Solutions Consultant – Remote Support

****THIS ROLE IS FOR A RECENT GRADUATE CANDIDATE YOU SHOULD BE GRADUATED BY **** OR BEFORE JUNE ****.***** Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
* Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
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* Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
* Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
* Proactively assist customers to avoid or reduce problem occurrence.
* Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
* Engages team members for...