Entry-Level Systems Administrator Charlottetown

Kickstart your IT career with ProServeIT as a Systems Administrator in Charlottetown, PE. Provide essential Level 1 Technical Support in a hybrid work environment.
ProServeIT, a leader in IT solutions, is seeking a full-time Systems Administrator to deliver remote support to clients. You will excel in resolving technical issues and ensuring effective communication with clients. This role requires strong problem-solving skills, a basic understanding of networking, and the capacity to manage multiple support channels.
Key Responsibilities:
• Provide Level 1 Technical Support via phone, email, and IM
• Build strong relationships with clients and solve technical issues
• Manage incoming requests and document all tickets accurately
• Participate in 24/7 support rotation and off-hours as needed
Requirements:
• Superior communication skills in English
• Experience in a customer service environment
• Basic understanding of networking concepts
• Willingness to w...